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Complaints Procedure

NZ Residential prides itself on delivering a high level of service. At the same time, you are entitled to use our complaints process.

If you have a problem, concern or complaint about any part of our service, please tell us so we can try to fix the problem.

Our internal complaints process aims to provide a timely and fair resolution to all concerns raised. You may forward your complaint in writing to:

 

 

Email:

complaints@nzresidential.co.nz

Post:

The Complaints Officer
PO BOX 33-1112
Takapuna
Auckland
New Zealand

 

 

We request that you email a copy of your correspondence so that we may attend to it with a faster turnaround.

 

 

What you should tell us?
Please note that when providing us details of your complaint, you should include this information where possible:

1. Who you had dealt with at our business
2. What you believe the issue to be
3. How we may be able to resolve the issue
4. Any other information you feel relevant

 

How would you like to be contacted?
You should also let us know how you would prefer to be contacted. Typically we will respond to you by electronic mail or email.

 

Note

If we cannot agree on how to fix the issue, or if you decide not to use the internal complaints procedure, you can contact the REAA, details of which can be found at www.reaa.govt.nz